Frequently Asked Questions
WHAT WAX DO YOU USE IN THE CANDLES?
The wax we use is a blend of mineral and vegetable wax which has been developed over many years by a premium candle wax manufacturer. This wax blend is refined to the highest possible standards of purity and is not hazardous to health, nor does it pose any adverse effects to the environment.
Undyed - all natural.
WHY HAVE YOU CHOSEN THAT WAX BLEND?
Every wax type has its own advantages and disadvantages. After a lot of trials and tests, we have chosen this specific wax blend as it combines the clean-burning benefits of natural vegetable wax, with the stability and scent throw of mineral wax.
It looks great when it burns - clean glass, little to no smoke and smooth luxurious finish
It smells great when hot and cold, and can be smelled from a distance.
HOW ARE YOUR CANDLES MADE?
Our candles are made with the highest quality wax and scents, carefully measured and hand poured.
We are passionate about creating British-made excellence and pride ourselves on the quality of all the candles that we provide.
All our candles are handmade by a small team in the UK, which means we can keep our prices affordable whilst offering a personalised service offering great scented candles.
HOW DO I BURN CANDLES CORRECTLY?
Candles have a memory. How your candle burns for its first burn will effect how it burns for future burns. Ensure your candle wax melts right to the edge on the first burn. This will ensure that it does not 'tunnel' and the wax burns to the edge for subsequent burn.
Each candle comes with burning instruction cover to ensure safe burning, as well as a sticker underneath. Please ensure you remove the instruction dust cover prior to burning. Please don't remove the sticker from underneath.
DO YOUR SCENTED CANDLES GET WEAKER AS THEY BURN?
Truth be told - scented candles don't get weaker as you burn them.
Some candle companies only use partially scented wax. The lower layers are less or even unscented.
Please be rest assured - we use fully scented wax throughout the whole candle, therefore, the scent remains the same for the full lifespan of the candle.
HOW MUCH DOES DELIVERY COST?
All our delivery costs are calculated by weight.
For our candle orders, standard delivery costs to mainland UK:
- Under 2kg is £4.99
- 2kg - 5kg is £6.99
- Over 5kg is £9.99
We endeavour to dispatch your candles to you within 2 working days hours within receipt of order (for all orders before 12noon). Standard delivery with the courier typically takes 2-4 days from dispatch.
IT LOOKS LIKE THERE ARE BUBBLES ON THE GLASS, IS SOMETHING WRONG WITH MY CANDLE?
'Frosting' or 'pull away' is when it looks as though there are bubbles between the wax and the glass. Although we make every effort to prevent this from happening, the aesthetic bubbles are a natural occurrence due to the type of wax we use.
Some of the reasons this can happen is due to wax and glassware expanding and contracting when we hand pour the wax and allow candles to set. These bubbles do not effect the burn performance in anyway, they are purely aesthetic where the wax is slightly further back from the glass.
WHAT IS THE REFUND POLICY?
We do hope you enjoy your candle. If you are not entirely happy with the products that you have purchase, you may return them within 28 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are return in perfect condition, unused with original packaging.
If your product is damaged on arrival, please contact us and we can look to send you a replacement.
To make a return, please contact firstname.lastname@example.org with your original order information and any photo evidence and we can send you a returns label to print at home and attach to your parcel.
For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us. You will required to pack the items in the same way that they were dispatched to you.
When returning items it is strongly recommended to obtain proof of posting as we cannot accept responsibility for items lost in transit.
CAN I PERSONALISE INDIVUDUAL CANDLES?
Yes of course - if you want an individual candle with a personalised scent, label or something else... please get in touch.
There may be additional fees but it would all be priced for you on an individual basis to suit what you need.
MY CANDLE IS FLICKERING / SMOKING A LITTLE. WHAT DO I DO?
When candles are burnt, this can naturally occur. Follow the instructions provided with the candle.
Please extinguish the candle and let to cool (so wax has set). Trim the wick to 5mm before relighting. Keep a minimum of 10cm away from other candles when burning.
Packages / Event orders
CAN I PERSONALISE MY CANDLES PACKAGE?
Yes of course!
Our customised orders usually come under a minimum order of 12 candles, however, please get in touch and we can discuss this if you need a lower amount.
We can create a package which meets exactly what you would like.
This could creating your own personalise scent, custom labelling, adding packaging or gift boxes - let your creativity flow!
WHEN SHOULD I GET IN TOUCH FOR MY EVENT?
As soon as possible!
We only hold a certain number of dates per month for your celebrations, so we can truly focus on all our lovely customers to create the best possible candle package.
We aim to get you your set of celebration candles to you at least 4 weeks before the event, and in usual circumstances would appreciate a 4 week turn around for customised orders. If your event is closer than this, please still get in touch and we will see if there is anything we can do for you.
HOW MUCH DOES A CANDLE PACKAGE ORDER COST?
A scented candle package for a wedding or event has a minimum order of 12 candle and typically costs from £200. As outlined on the Packages page, there may be more costs incurred if personalising your order such as custom labelling, packaging or scents.
The price per candle can vary on the amount of candles you purchase. An order of 1 or 2 candles will differ considerably to an order of 200 candles.
We will discuss all your options with you if you decide to purchase a candle package. This discussion will always take place upfront before any final commitments are made.
Please refer to the delivery cost FAQ.
WHY CAN'T I ORDER MY WEDDING CANDLES THROUGH THE SHOP?
Simply put, you can. You can order as many candles as you want from the candles that are in stock.
For weddings and events, we ask you to fill in an enquiry form so we can really spend the time to get to know you, whether this by email or phone call, and create the perfect scent package for your day.
It could be that our standard candle range perfectly meets what you need. The cost per candle when bought as a package will work out cheaper than buying from the shop.
It could also be the case that we can create something more personal for your event on discussion which might be a more suitable option for you.
We can discuss all our available options with you to ensure you get exactly what you want.
I'VE CHANGED MY MIND AND NOW NEED MORE/LESS CANDLES IN MY PACKAGE. WHAT CAN I DO?
Please get in touch as soon as possible and we will do everything we can to support you on this.
For large candle sets for events such as weddings, we aim to get these to you at least 4 weeks prior to the event date. Please ensure any changes are made in advance of this.
Please note: our minimum candle order for events is 12 candles.
CAN I ORDER CANDLES AS FAVOURS?
Yes of course! Our scented candles come in one size but we can create a package with you if you wanted to burn candles on the day and also give out to guests as favours.
Another option could be as gifts for special guests or as thank yous. For a wedding this could be for the bride, bridesmaids, mother of the bride or groom. The options are endless!
I BOUGHT A CANDLE TO TRY - HOW MUCH WILL I GET DEDUCTED WHEN I CHOOSE MY WEDDING/EVENT PACKAGE?
As long as you can provide proof of purchase we can offer you a discount when agreeing to your full package.
One candle is £10 off.
Two candles is £20 off.
Three candles is £30 off.
Four or more candles is £40 off.
This amount is deducted from the final balance of your package upon agreement.